{"service":"Cierge Bot","version":"2.0","channels":{"whatsapp":"POST /webhook  (phone ID: <Meta Phone Number ID>)","voice":"POST /voice/incoming  WS /voice/stream"},"ai":{"whatsapp":"Azure OpenAI gpt-4o-mini UAE North — full tool use, Arabic dialect-aware, no medical advice","whatsapp_tools":"list_services, list_doctors, list_available_slots, book_appointment, get_my_booking, cancel_my_booking, request_human_agent","whatsapp_consent":"UAE PDPL disclosure shown at first contact, persisted to PostgreSQL","voice_nlu":"Amazon Bedrock Nova Lite v1.0 — me-central-1 (UAE)","stt":"faster-whisper small (local, UAE)","tts":"Twilio <Say> + Amazon Polly (Hala/Joanna)"},"compliance":"UAE Federal Law No. 2/2019 Art. 13 — all AI inference in UAE region. UAE PDPL (Federal Decree-Law 45/2021) — AI disclosure + consent persisted to PostgreSQL RDS me-central-1."}